Shipping policy
At NOIRAUX, we aim to deliver your orders in a fast, reliable, and efficient manner. This Shipping Policy explains how your order is processed, shipped, and delivered.
1. Order Processing Time
All orders are processed within 1–7 business days after payment confirmation.
During high order volumes, processing may take slightly longer. We will notify you in case of any delays.
2. Shipping Time
Delivery times may vary depending on your location and product availability:
- Local (Pakistan): 3–7 business days
-
Remote areas: 5–10 business days
- International: 10-30 business days
Please note that these are estimated delivery times and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Method
We use trusted third-party courier services to deliver your orders safely and efficiently, which may include local logistics partners depending on your location.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- In some cases, free shipping may be offered during promotions.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS (if available), which you can use to track your order.
6. Delays in Delivery
While we strive to ensure timely delivery, delays may occur due to:
- Courier service delays
- Incorrect or incomplete address
- Public holidays or natural disruptions
- High order volume periods
NOIRAUX is not responsible for delays caused by courier companies or external factors beyond our control.
7. Incorrect Address
Customers are responsible for providing accurate shipping details. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, re-shipping charges may apply.
8. Lost or Damaged Parcels
If your order is lost or arrives damaged, please contact us within 48 hours of delivery at:
We will investigate the issue and take appropriate action.
9. Cash on Delivery (COD)
We offer COD (Cash on Delivery) in selected areas. Please ensure that someone is available to receive and pay for the order at the time of delivery.
Refusal of COD orders without valid reason may result in restriction of future orders.
10. Contact Us
If you have any questions about shipping, please contact us:
📧 noiraux1@gmail.com
📍 Pakistan
📱 +92 3283930137